Contact Us

New Retailers

To make a general enquiry about what we offer, you can contact our sales team on the details below.

  • Call us on 0333 240 8318 between 9am-5pm Mon-Fri
  • Email: sales@ocrf.co.uk
  • Alternatively submit an online enquiry using our form below

Customers & Retailer Support

If you are an existing customer with a question regarding your account and would like to speak to a member of our customer service team, please use the details below.

 

Complaints

If you are unhappy with any of our products or the service you have received, please download our complaints brochure to understand how to make a complaint.

If you’re not satisfied with how we dealt with your complaint and remain unhappy with the outcome of our final response – you may be able to refer your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service are an independent body set up by law to provide a free service for resolving consumer complaints. There are time limits for referring complaints to The Financial Ombudsman Service, so please contact us and we will inform you if your complaint can be referred.

Contacting the Financial Ombudsman Service

Phone: 0800 0 234 567 or 0300 123 9 123

E-mail: complaint.Info@financial-ombudsman.org.uk

Online: financial-ombudsman.org.uk

Post:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

You are also able to raise a dispute via the European Online Dispute Resolution platform to register a complaint with us.