Retailer

FAQs

Please call us on 0333 240 8318. Our team will discuss your company's eligibility and requirements and guide you through the process.

We do not charge our retail partners any fees, such as set up or platform fees, for the provision of credit facilities. There are, however, costs to providing promotional products such as 0% interest free credit or interest bearing credit with very low interest rates. Our Sales team will discuss your requirements and provide potential costs during your initial meeting.

Our dedicated Retailer Support team provide full training to every retailer before the retailer offers Omni Capital Retail Finance products to their customers. The training covers every part of the OmniPort system, including a test run application so that you can be sure that your undertsanding is complete. Training manuals are provided at the end of the session so that you can share with other staff members.
If you ever encounter a problem using the system, our Retailer Support team is available to help. You can contact them on 0333 240 8318 Monday to Friday 8am to 8pm, Saturdays 9am to 6pm and Sundays 10am to 4pm.

As a responsible lender, Omni Capital will always take due diligence for a prospective partner before agreeing to do business together. While thorough, these checks do not take an excessive amount of time and our Sales and Underwriting team will always do our best to get you transacting as soon as possible.

To offer our full range of credit options, you must have the relevant FCA permissions. However, if you don't hold FCA permissions, you can still offer unregulated credit, which means that no interest can be charged and loan repayment terms must be 12 months or less.

Not very long! Applications rarely take more than 10 minutes to complete and if your customer's application is referred, our Underwriting team will provide a decision within 15 minutes.

When an application has been referred our Underwriters will manually look at an application and provide a decision within 15 minutes. On some occasions, such as if a customer has made an error on their application or if we require more information to make an informed decision, then we will contact the customer by email to ask for this information. You can find out the information they require by checking the 'Notes and Attachments' section on their loan application.

After an application has been accepted, you will need to process a deposit payment. Depending on whether the application was made in store or at home, the customer can either pay this via a link provided in the application or in store with you. Once you have taken the payment or received notification that this has been paid, head over to the loan application click 'Mark as Paid' and complete the necessary. Deposit payments in store can be made with either cash or card.

You are able to cancel any application as long as it is prior to the credit check taking place. To do so go to the customer's application and click 'Cancel Loan Application'. If the application has gone past this stage then please email retailersupport@ocrf.co.uk with the Application Reference Number, the customer's name and confirmation that you would like this cancelled.

After clicking the 'New Loan Application' button you will see that there is an option below the 'Next' button to 'Email Loan Application'. Enter in the customer's email address and click this button. This will take you to a second screen where you will need to input the type of loan that has been agreed to with the customer and the price of goods. Once all entered, click the 'Send' button. This will send a link to the customer which leads to the application form.

You contact the Retailer Support team at 0333 240 8318, Monday - Friday 8am - 8pm, Saturday 9am - 6pm and Sunday 10am - 4pm. You can also email us any concerns or queries at retailersupport@ocrf.co.uk

Remittances are sent with every payment to you, however, if you would like a copy of a remittance, please send an email directly to retailercorrespondence@ocrf.co.uk.

Retailer contact form

If you would like to become one of our retail partners, please complete the form below and a member of the team will contact you shortly.

Get in touch today

New Retailers

To make a general enquiry about what we offer, you can contact our sales team on the details below:

Call us on 0333 240 8318 between 9am – 5pm Mon-Fri

Email us on sales@ocrf.co.uk

Alternatively submit an online enquiry using our form above

Existing Retailers

If you are an existing retailer with a questions regarding your account with us and would like to contact a member of the retailer support team, please contact us on the details below:

Call us on 0333 240 8318 between 8am -8pm Mon-Fri and 9am – 6pm Sat

Email us on retailersupport@ocrf.co.uk