Claims and Complaints
If something hasn’t gone as expected, we’re here to help.
We understand how frustrating it can be when things go wrong, whether that’s with your loan or with the goods or services you’ve purchased. The best way to resolve things will depend on the situation, so it’s important that you follow the right route from the start.
If your issue relates to the goods or services you paid for using your loan, for example, if items haven’t been delivered, are faulty, or not as described, it may be appropriate to make a claim under Section 75 of the Consumer Credit Act.
Section 75 claims apply in specific circumstances and depend on factors such as the type of loan you have and the nature of the issue with the retailer. Our FAQs below will help you understand whether a claim under Section 75 could be the right step for you.
If you’re unhappy with the service you’ve received from Omni, you can make a complaint. We’ll listen, look into what’s happened, and work to put things right as quickly as possible. You can find full details on how to raise a complaint, and what to expect from us, in our Complaints Procedure below.
Raising a Section 75
claim with Omni
If you are looking to raise a Section 75 claim please read the below FAQs. If you feel it is applicable to submit a claim once you’ve read the FAQs please click the ‘Get Started’ button in the below submit a claim section to proceed.
Submit a Section 75 Claim
Please read our FAQs on how to make a Section 75 claim.
To help us assess your claim, provide as much detail as possible about what’s gone wrong. Once we’ve received your form and supporting evidence, we’ll acknowledge your claim. If we’re unable to progress it, we’ll let you know as soon as possible.
Complaints
We’re really sorry if something hasn’t gone as expected. We’re here to listen and work with you to put things right.
You can contact our team by phone on 0333 240 8317 (Monday to Friday, 9am–5.30pm) or email Complaints@ocrf.co.uk. We’ll acknowledge your complaint within 5 working days and keep you updated throughout, with a full response within 8 weeks in line with FCA guidelines.
If you’re not happy with the outcome, please let us know — we’re always happy to review things further. Your final response will also explain how to refer your complaint to the Financial Ombudsman Service if you remain dissatisfied.
Complaints Procedure
Get more information about how we support our customers through the complaints process.
Contact us
If you still need help, you can contact us in a number of ways. Whether you have a question about your payments, need support managing your finance plan, or have a general enquiry, we’re here for you. Get in touch with our team today.
