Strengthening Patient Access Through Finance: Omni’s Successful Partnership with St Joseph’s Hospital as they celebrate 80 years of excellent care
At Omni Capital Retail Finance, we believe that accessing essential medical care shouldn’t be held back by financial barriers. That’s why our partnership with St Joseph’s Hospital in their 80th anniversary year has been such a powerful example of how flexible finance solutions can support both patients and healthcare providers.
St Joseph’s is one of the UK’s leading independent hospitals, known for its commitment to the highest quality patient centred care and clinical excellence at affordable price levels. However, like many healthcare providers, the hospital saw a growing need to offer patients more choice in how they manage the cost of treatment, especially as everyday living expenses continue to rise and consumer expectations shift towards predictable, manageable payment options.
Working closely with the team at St Joseph’s, Omni introduced a tailored retail finance solution designed specifically for medical treatments. The objective was to improve affordability and reduce delayed treatment decisions without adding operational complexity for hospital teams.
Since introducing these changes, St Joseph’s has seen a strong and consistent uptake of finance across a wide range of procedures. This has supported not only better patient outcomes but is also helping St Joseph’s maintain its price leadership in the Region through higher volumes of activity.
Retailers and service providers across every sector are facing similar challenges: customers need flexibility, certainty, and trust built into their purchasing experience. For medical and dental providers in particular, finance can be a vital tool in meeting these expectations and supporting long term patient relationships.
What has made this partnership so successful is shared purpose. St Joseph’s needed a solution that aligned with their values of care, transparency, and exceptional service. Omni’s role was to bring accessible, affordable, and easy to manage finance options that empower both patients and St Joseph’s clinical teams.
Paul Bevis, Head of Account Management, Omni Capital Retail Finance said “Our partnership with St Joseph’s Independent Hospital has been built on a shared commitment to widening access to essential healthcare. By expanding eligible treatments, enhancing product terms and supporting their teams with hands on training, we’re enabling more patients to receive life improving treatment without delay.”
Simon Rogers, Commercial Director, St Joseph’s Independent Hospital added “Omni have been an excellent financing partner as we embarked on our mission to make high quality private healthcare more accessible and affordable to more patients. Their excellent commercial offer, their support and guidance on finance options, along with training for our Patient Advisor Teams, has given us the confidence to offer finance seamlessly as part of the patient journey”.
As more healthcare organisations explore ways to improve affordability without compromising on quality, St Joseph’s continues to stand out as a model for how providing more options to finance care and treatment in conjunction with a hospital which is seeking to widen access through affordable prices can make also good commercial sense.
At Omni, we’re proud to support businesses across the UK in creating smoother, more inclusive customer experiences, and we look forward to helping more medical providers unlock the same benefits.
